Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
To initiate a return, you can contact us at shopovently@gmail.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at shopovently@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
For a defective delivery, please send photos with the order number to our email: shopovently@gmail.com, so we can assess the problem and remedy it.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at shopovently@gmail.com.