Shipping & Delivery
Shipping Policy
Effective Date: 09/06/2024
Order Processing Time
Please allow 1-2 business days for processing.
Shipping Methods and Delivery Times
We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
The estimated delivery time for our products is 5-10 business days after shipment.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Rates
The standard fee for shipping is free. Please note that customers are responsible for any customs duties, taxes, or additional fees that may apply to international shipments.
Shipping Address
Providing accurate information: To ensure successful delivery, please provide an accurate and complete shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
If you need to change the shipping address after placing an order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been shipped.
Delayed or Lost Shipments
While we strive to ensure timely delivery, delays or lost shipments may occur due to unforeseen circumstances such as weather, customs issues, or other external factors beyond our control.
If your order is significantly delayed or appears to be lost, please contact our customer service. We will initiate an investigation with the shipping company to locate your package and provide appropriate assistance.
Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please visit the contact page or contact our customer service at shopovently@gmail.com.